Support
For any problem with mybu, subscription questions or privacy requests, write to hello@inithex.com.
What to include in your message
- Your phone model and system version (iOS or Android).
- Your mybu version (shown in Profile).
- What you were trying to do, what happened and, if possible, the steps to reproduce it.
- Screenshots, if they help. Check first that they do not show notes, photos or places you would rather not share.
- For privacy questions or deletion of server data: your installation ID, shown in Profile → Privacy and AI.
Do not send passwords, payment details or personal notes that are not needed to handle your request.
Before you write
There is no account to recover
mybu does not create an online account: you just pick a nickname and the journal is stored on your phone. That is why we cannot recover a deleted journal or access it. Make encrypted backups from Profile if you want to keep your memories.
mybu AI subscription
Purchases, renewals and refunds are handled by Apple or Google. Manage or cancel the subscription in your store’s subscription settings. Profile → mybu AI has the purchase, Restore purchases and subscription management. Restore with the same Apple or Google account you bought with. Deleting mybu or its data does not cancel your subscription.
AI permissions
You can withdraw AI permissions in Profile → Privacy and AI → Withdraw AI permissions. The journal keeps working without AI. If a generated result seems inappropriate, use its Report AI content button.
Deleting your data
See how to delete your data from your phone and how to request deletion of data held on the server.
mybu is a personal journal, not a medical or emergency service. If you are in danger, call your local emergency number.